Maintenance Support Contracts


ITBSS offer a complete range of Maintenance Support Agreements to protect and cover your network in the event of breakdown or failure.

Our contracts are designed to be flexible and provide as much protection as you require from single items of equipment such as servers to complete and comprehensive network cover. All our contracts can be tailored to meet a two, four or eight hour engineer response time and include telephone support.


Comprehensive Contracts

Offer complete cover for your network and protect your business against all parts and labour costs for the duration of the contract. These agreements offer usually offer the following features but can be customised to meet your individual business requirements:

  • Telephone Support
    Our highly trained engineers will provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible.
  • Fast, onsite response
    An engineer will be onsite within between 2 and 4 hours of reported failure of critical equipment such as servers or network switches/hubs.
  • Loan Equipment
    We will provide loan equipment if the failed item is not repairable onsite. In the event of PC failure, a loan computer will be provided and data transferred to the loan and back again once your computer has been repaired.
  • Remote Support (if available)
    We will connect into your network from our head office in Milton Keynes (if the facility to do so exists) and attempt to resolve your faults.


All Inclusive Contracts

Telephone support , Remote VPN support, Onsite response ,Loan equipment ,Backup monitoring, fileserver resource and capacity monitoring ,Service Packs and Antivirus checks , Provision and maintenance of the IT system , Monthly preventative maintenance , Anti Spam solution , Quarterly data restores , Installations of new equipment , Liaise with software vendors ,Workshop repairs, Web database Warranty - liaise with suppliers or Manufacturer's , Quarterly review.

Labour Only Contracts

Labour Only contracts protect your business against any labour costs incurred during a site visit.


Retainer Contracts

For an annual fee, a retainer contract entitles your business to call a HNS Engineer to site within the guaranteed response period although parts and labour charges do apply.

To discuss maintenance contracts in more detail, please contact our sales team who will create a contract to meet your requirements and provide a quotation.




Call us today for more information