Telephone & Email
Telephone Support
Our help desk is manned by friendly consultants and engineers, this ensures that the person who talks you through your problem has the knowledge and experience to deal with your query quickly and efficiently.
IT Support
So you've got your network running smoothly, and all your required services are setup. It's plain sailing from here on in! In and ideal world that would be true, but sadly in the real world IT has a habit of failing at just the wrong time.
At HNS we're always just a phone call or email away, and able to give rapid response to service failures, and accurately help to resolve questions and problems. Remote access software means that for anything less than a total server or internet connectivity failure, we can perform diagnostics and fix most problems without attending site, saving both time and helping reduce our carbon footprint.
User Support
In the event that users need help we provide an IT support service for all your queries, ranging from the simple to the highly technical.
Our clients find it reassuring to know that a wealth of expertise and friendly assistance is only a phone call or a mouse click away.
With an in depth knowledge of all Microsoft desktop applications and server operating systems, we can solve the majority of problems without even coming out to your office. If you require training we deliver a none jargon, user friendly explanation.
Proactive Maintenance
Once your system is up and running smoothly, you'll want to keep it that way. Just like servicing your car helps keep it running smoothly and highlights any parts that may need replacing before they fail, regular maintenance of your IT hardware and infrastructure will help keep your business up and running and your downtime a thing of the past.
We have a broad range of health and performance checks for servers, workstations, laptops and printers that can be scheduled as frequently as you desire.
